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At SSquare Inc., we are committed to providing accurate and professional tax preparation and accounting services. If you are not satisfied with our services, please contact us within 30 days of service completion so we can address your concerns.
Refunds may be issued under the following circumstances:
Duplicate charges or billing errors
Services not rendered as agreed upon
Errors made by SSquare Inc. that result in financial penalties (we will cover the penalty amount)
The following services are generally non-refundable once completed:
Tax returns that have already been filed with the IRS or state authorities
Consultation and advisory services that have been delivered
Document preparation and notary services
ITIN application processing fees
If we make an error on your tax return, we will correct it at no additional charge. If our error results in IRS penalties or interest, we will reimburse you for those specific amounts upon verification.
To request a refund or report a billing issue, please contact us:
Email: info@ssquare.org
Phone: (530) 341-5105
In person: 1109 Kennedy Pl, Suite 2, Davis, CA 95616
Refund requests will be reviewed within 5-10 business days. Approved refunds will be processed using the original payment method.